Question 1

City Change

Accepted Answer

You have the possibility to choose a new city with each change of season (usually at the beginning of the month). However, it is possible that you may want to make a change during the season, which requires the intervention of our technical team. The reason for your request must be valid and will be verified based on its context.

Example of justified situations:

Confirmed bug during the season transition
Case related to moderation (the moderation team will be responsible for confirming or denying the provided justification)
Other situation deemed justified by the technical team

Furthermore, certain conditions must also be met for the technical team to proceed with your city change if your request has been accepted. These conditions are in place for various reasons, namely technical reasons and to respect the gameplay of each player.

Conditions to be respected:

Not owning any buildings: If you own any buildings and wish for your request to be successful, please sell them in the game.
Not having made a request in the past 3 months (excluding confirmed and verified bugs)
Submit the request within 10 days following the start of the current season (for example, if the current season started on the 2nd of the month, you must submit your request before the 12th of the same month). Beyond this deadline, you will have to wait for the next season.

If you meet these two conditions, you can now proceed with y

Question 2

Swapping Account

Accepted Answer

Dear Neopolis Citizens,

The support team will no longer be able to facilitate the migration of accounts between devices. We understand that some players have been accustomed to requesting account transfers between different devices, but we have made this decision to ensure the security and integrity of your Neopolis accounts.

Here are the reasons behind this change:

Protection of valuable Neopolis Accounts: With the introduction of lands to Neopolis, the value of Neopolis accounts has increased. To safeguard the future mayors of Neopolis, we need to prevent unauthorized access and transfers.
External Marketplace Transactions: From December to January, Lands can be withdrawn and sold on external marketplaces like OpenSea. This makes it impossible for us to intervene in case of errors or disputes related to account swaps.

We understand that you may need to switch devices for various reasons. However, there is a secure alternative available: you can link their Neopolis account to your store account (App Store or Play Store). This way, you can easily reconnect with your new device if needed.

In the interest of everyone's security, we believe it is essential to take a more preventive approach by completely discontinuing the practice of swapping accounts.

We appreciate your understanding and cooperation as we implement these changes to enhance the security of Neopolis accounts. If you have any questions or concerns, please feel free to reach out to our support

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